Internal Knowledge Base
Procedures
Step-by-step guides for daily tasks, CRM workflows, and company processes.
Procedure
How to Add Product Components for My Account Reorder
My Account → Components lets customers reorder the small parts that belong to a product they already bought.…
Procedure
How to Add or Update Product FAQs
Product FAQs appear on the live product page as a dedicated FAQ tab with a numbered accordion. We…
Procedure
Adding Components to a Product
Components are extra product line items (e.g. parts of a package or kit) that get pulled into an…
Procedure
Where to Find Product Information, Cin7, the Live Site, and the EC Wiki
As a rule of thumb: anything to do with inventory, supply, and cost is owned by Cin7. Anything…