Internal Knowledge Base

HubSpot Guides

Guides and resources to help you get up to speed with tools, processes, and company workflows.

HubSpot Guide
How to Contact HubSpot Support

HubSpot support is accessed directly from inside your HubSpot account via the question mark icon in the top…

July 4, 2026
Expo CentricAccount ManagersProject CoordinatorsSales and Research Team
HubSpot Guide
HubSpot Calling Not Working or Keeps Loading

When HubSpot calling keeps loading or stops working, run through these steps before contacting support. Most issues are…

July 4, 2026
Expo CentricAccount ManagersProject CoordinatorsSales and Research Team
HubSpot Guide
How to Use Sequences in HubSpot

This procedure outlines how to create and manage HubSpot Sequences, enroll contacts, monitor sequence performance, and unenroll contacts…

July 4, 2026
Expo CentricAccount ManagersSales and Research Team
HubSpot Guide
How to Create Reports in HubSpot

This procedure outlines how to create reports from scratch or using templates in HubSpot, configure data sources and…

July 4, 2026
Expo CentricAccount ManagersSales and Research Team
HubSpot Guide
How to Use Deal Stages in HubSpot

This procedure explains each deal stage in the HubSpot pipeline, what they mean, when to move a deal…

July 4, 2026
Expo CentricAccount ManagersSales and Research Team
HubSpot Guide
Associate a Contact to a Company in HubSpot

This procedure outlines how to manually link a contact to a company in HubSpot, either from the contact…

July 4, 2026
Expo CentricAccount ManagersSales and Research Team
HubSpot Guide
Manage an Inbox in HubSpot

This procedure describes how to access and manage shared inboxes in HubSpot, respond to conversations, assign messages to…

July 4, 2026
Expo CentricAccount ManagersSales and Research Team
HubSpot Guide
Manage Bounced Contacts in HubSpot

This procedure outlines how to identify bounced contacts using HubSpot filters, assess whether the contact should be retained…

July 4, 2026
Expo CentricSales and Research Team
HubSpot Guide
Manage Duplicate Contacts in HubSpot

This procedure explains how to identify duplicate contacts using HubSpot's duplicate management tool, how to assess whether two…

July 4, 2026
Expo CentricAccount ManagersSales and Research Team
HubSpot Guide
Business Procedure Template

This template provides a consistent structure for documenting business procedures. It ensures all SOPs follow the same format,…

July 4, 2026
Expo Centric
HubSpot Guide
Set Up Parent & Child Companies in HubSpot

This procedure outlines how to create parent-child company associations, apply labels, and use filters to identify hierarchical company…

July 4, 2026
Expo CentricAccount ManagersSales and Research Team
HubSpot Guide
Use a Subdomain When Sending Emails

This procedure explains how to send emails using the subdomain address (stankruss@mailer.expocentric.com.au) in both Mailchimp and HubSpot, and…

July 4, 2026
Expo CentricMarketing TeamSales and Research Team