Internal Knowledge Base
Procedures
Step-by-step guides for daily tasks, CRM workflows, and company processes.
Procedure
How to Add Product Components for My Account Reorder
My Account → Components lets customers reorder the small parts that belong to a product they already bought.…
Procedure
How to Add or Update Product FAQs
Product FAQs appear on the live product page as a dedicated FAQ tab with a numbered accordion. We…
Procedure
Where to Find Product Information, Cin7, the Live Site, and the EC Wiki
As a rule of thumb: anything to do with inventory, supply, and cost is owned by Cin7. Anything…
Procedure
How Orders Are Synced to Cin7
Orders are sent to Cin7 automatically, there is no manual step or button involved. Because components/package items are…
Procedure
Adding Components to a Product
Components are extra product line items (e.g. parts of a package or kit) that get pulled into an…