Procedure Exhibit Central Product Management

How to Add or Update Product FAQs

Shows how to add or update FAQs on a live product page using the structured FAQ fields in Exhibit Central — Product Data, and how to clear leftover content from the older Product Additional Tabs editor so customer-facing FAQs stay consistent.

Ryner Galaus Reviewed September 8, 2026 Updated September 8, 2026

Steps to Follow

Log in to the live Exhibit Central WordPress admin, then go to Products → All Products in the left sidebar.

Find the product you need to update. You can use the search box or filter by status if the list is long. Open the product to edit it.

Log in to the live Exhibit Central WordPress admin, then go to Products → All Products in the left sidebar.Find the product you need to update. You can use the search box or filter by status if the list is long. Open the product to edit it.

On the product edit screen, scroll to the Exhibit Central — Product Data box and open the FAQ tab. This is the new FAQ editor. Each item is a plain Question and Answer pair, so you do not need to write HTML or worry about fonts and headings looking different from other products.

Add new rows for new FAQs, or edit the existing question and answer text. Use the trash icon on a row if that FAQ should be removed. Leave the fields ready to save when the list looks right.

On the product edit screen, scroll to the Exhibit Central — Product Data box and open the FAQ tab. This is the new FAQ editor. Each item is a plain Question and Answer pair, so you do not need to write HTML or worry about fonts and headings looking different from other products.Add new rows for new FAQs, or edit the existing question and answer text. Use the trash icon on a row if that FAQ should be removed. Leave the fields ready to save when the list looks right.

Next, check the older Product Additional Tabs box and open its FAQ tab. If there is any content in that rich text field, clear it completely. Leaving old FAQ copy there can conflict with the structured FAQs and is what used to create uneven templates, fonts, and headers on product pages.

The note under that field says to leave it blank to remove the tab from display. After clearing, the customer-facing FAQ should come from the Exhibit Central — Product Data FAQ entries only, which keeps the layout consistent across products.

Next, check the older Product Additional Tabs box and open its FAQ tab. If there is any content in that rich text field, clear it completely. Leaving old FAQ copy there can conflict with the structured FAQs and is what used to create uneven templates, fonts, and headers on product pages.The note under that field says to leave it blank to remove the tab from display. After clearing, the customer-facing FAQ should come from the Exhibit Central — Product Data FAQ entries only, which keeps the layout consistent across products.

Update or publish the product, then open the product on the live site and select the FAQ tab. Confirm the questions appear in the expected order as the numbered accordion, and that the answers match what you entered in Exhibit Central — Product Data.

If something still looks like old rich-text formatting, go back and double-check that the Product Additional Tabs FAQ field was fully cleared and that the product was saved after the change.

Update or publish the product, then open the product on the live site and select the FAQ tab. Confirm the questions appear in the expected order as the numbered accordion, and that the answers match what you entered in Exhibit Central — Product Data.If something still looks like old rich-text formatting, go back and double-check that the Product Additional Tabs FAQ field was fully cleared and that the product was saved after the change.

Why we moved away from the rich text FAQ tab

The old Product Additional Tabs FAQ field is a full rich text editor. Pasted content from other pages or templates often brings in extra headings, font sizes, and markup that do not match the rest of the product page.
Exhibit Central — Product Data → FAQ stores each FAQ as a simple question and answer. That keeps the front-end accordion consistent on every product and means staff do not need to know HTML to add or edit FAQs.
When you update FAQs, treat the structured FAQ list as the source for what customers see, and clear the Additional Tabs FAQ field so old rich text does not linger.

Notes

Always edit FAQs on the live Exhibit Central product admin for the product you are changing, then verify on the front-end FAQ tab after saving.
If Exhibit Central — Product Data shows a notice that FAQ can also be managed on EC Wiki, remember that a future wiki sync can overwrite FAQ pairs entered only on the live product. Prefer keeping the wiki and live FAQ content aligned when both are in use.
You do not need HTML for the new FAQ fields. Plain text questions and answers are enough.
If the front-end FAQ tab is missing after you clear Additional Tabs, confirm at least one FAQ pair exists under Exhibit Central — Product Data → FAQ and that the product was updated/published.